Last updated 26 September 2026
Refund Policy
If something is wrong with your order, please contact us. We want you to receive what was described and be able to use it.
Personalised dream reflections
The personalised dream-reflection service includes the seven-day money-back guarantee shown at checkout. Please contact us within seven days of purchase and include the email used for the order.
Instant digital downloads
Because downloadable products are supplied immediately, change-of-mind refunds are not normally available once a file has been accessed, except where required by law. If a file is faulty, materially different from its description or cannot be downloaded, contact us so we can replace it or provide an appropriate remedy.
How to ask for help
Email katebaxterwa+livingwell101@gmail.com with your order email, product name and a short description of the problem. Purchases made through Gumroad or Etsy may also need to follow that platform’s refund process.
Consumer rights
This policy does not limit any rights or remedies available under Australian Consumer Law.